FAQ

 

General Questions

Peercel is an on-demand moving and delivery service that gives you peace of mind when it comes to getting stuff from point A to B. Our platform instantly connects you with trusted local drivers/movers in your community. We are huge in building a great community that supports each other so that everyone can benefit from each other. At the end of the day, everybody wins.

Peercel is currently available in Ontario, Canada only. Including Greater Toronto Area and its surrounding cities, Waterloo, Hamilton, Oshawa, Whitby, Aurora, Newmarket, Burlington, Brampton and Ajax. We will be expanding later so stay tuned! Let us know which city you’re from by dropping us a message.

The Peercel app is now on the AppStore, only on iOS, iPhone 4 to the latest, read about the App launch news. Android will be in development at a later stage.

Once a mover/delivery driver has accepted your job request, you will be able to communicate with each other directly on the app. You can also ask the driver to pick up items along the way and coordinate via the chat feature.

You can get a free quote online. The price estimate depends on various factors, which you will need to fill out. Such as the vehicle of your choice, whether you need extra helper, kilometers between pick-up and drop-off (you’re charged by the distance, not driving time) and time spent loading and unloading your items.

Our online free quote system is available 24/7, but movers are available depending on their own regular business hours. We recommend you plan ahead of time by creating a job on our Peercel app. That way you can communicate with the mover when your desire delivery to take place.

All of the movers are experienced and verified by us. We made sure they all have moving blankets and other special tools to ensure the safety of your items. Peercel also verifies movers all have corporate insurance, which means all your items are covered in case of any damages.

Senders Questions

Yes, you can still cancel the job after you’ve made full payment to Peercel. Read below scenarios carefully in full detail.

  1. If a Job is canceled before the driver starts delivery, the sender is given a 100% refund (no questions asked.)
  2. If a Job is canceled after the driver starts delivery, a Peercel representative will contact both the driver and the sender to investigate the state of delivery at the point of cancellation. A partial or no refund will be given to the sender after the investigation is made.

You can place a delivery order whenever really. However we recommend you not to place one late at night as you may not find anyone who is still working.

Of course. Just attach a photo of the receipt or pick up order to your job posting, then set the “From” location of the pickup to your store. Make sure you informed your driver with clear instructions via the chat.

Of course! The movers will pickup and drop off all your items to where you want them to be placed – stairs or not! We recommend you provide as much information beforehand to avoid confusion and dispute. Movers will not do extra work if it wasn’t communicated properly beforehand.

Movers/Drivers Questions

You can become a driver and start early in 2 ways:

  1. If you have car and be able to provide pick up and delivery services in your local city. Uber drivers are welcome! Sign up to drive here.
  2. If you have a truck/van and be able to provide moving services in your local city. Sign up and become a mover!

Because we strive to provide the best customer experience for our user, therefore to drive for Peercel, you must meet the following requirement:

  • Be 19 years old or older
  • Must have a car, van or truck (you don’t need to be the owner)
  • Must have valid driver’s licence and up to date vehicle insurance
  • iPhone 4 or newer with internet access such as 3G or LTE (Android coming soon)
  • Must have at least a year of driving experience
  • Must have valid full G license
  • Be ready to provide a Driver’s Abstract when asked
  • Be ready to undergo a Criminal Record Check when asked
  • Must be strong enough to lift 50 lbs

More details on required documents

We are verified business with PayPal, therefore all drivers/movers will get paid via PayPal. You must have a PayPal account setup in order to receive any payment.

Since we are not insurance brokers therefore we don’t provide business insurance, it is recommended that you speak to your insurance specialist to make sure you’ve got covered in case anything happens.

Generally we don’t recommend it because Peercel is not a ride hailing service, thus carrying passengers are not the purpose. But if you have spoken to your insurance specialist and your insurance for your vehicle covers any passenger accidents, then you are safe to do so. Again we recommend contacting your insurance company, it’s better to be safe than sorry. We are serious about the business.

Movers/Drivers will get paid within 3 business days after the job completion date. For example if you have completed the delivery job on Friday, you will get paid the next Wednesday (3 business days).

The driver is only required move items that can fit into the vehicle.

Drivers are required to drop the delivered items at the doorstep of the destination address. The senders is responsible for providing drop off instructions to the Mover in the event that no one is available to receive the item upon delivery.