Preparing your parcel before handover

The traveller has the right — and the duty — to inspect the contents of a parcel before accepting it. A badly prepared parcel is a wasted meeting for everyone. Here is how to avoid one.

Describe exactly what you are sending

The description you publish sets up everything that follows. A traveller who discovers at the meeting that the contents differ from the listing will refuse — with no penalty for them, by design. Real weight, nature of the contents, clear photos: the three minutes you save when publishing cost double at the meeting point.

Pack for a suitcase, not for a shipping box

Your parcel will travel inside a suitcase, compressed between clothes, handled by baggage belts. Use soft but sturdy packaging, protect the corners, and include nothing that can leak. Liquids should be double-sealed and placed in a waterproof bag.

Leave the parcel open or re-sealable: the traveller has to be able to inspect the contents in front of you, then close it again without destroying it.

Include the paperwork

• Medicines: the matching prescription, in the recipient's name, is essential. Without it, do not send them.
• New electronics: the invoice avoids a lot of discussion on arrival.
• Official documents: keep a digital copy on your side, in case of loss.

What you cannot send

Narcotics, weapons and ammunition, flammable or corrosive materials, cash and undeclared valuables, live animals, perishables without suitable packaging, counterfeit goods. The full list is in our terms of service — and the traveller remains responsible for the parcel at customs, which is why they can refuse it.

Plan the meeting

Choose a public place and a comfortable slot before the traveller departs. The pick-up code is entered on the spot, with both people present: it is not a formality to rush through an airport corridor fifteen minutes before boarding.