Delete my Peercel account
You can request the deletion of your account and personal data from this page, without installing the app.
How it works
You make the request here
Enter the email address or phone number of your Peercel account and, if you wish, the reason for your request.
You confirm by email
If an account matches, a confirmation link valid for 24 hours is sent to that account's email address. Open it, then confirm your request. This step prevents anyone else from requesting the deletion of your account.
Our team handles the request
Confirming opens a support request tracked by our team. You will find it in your messages if you use the app.
The account is deleted, then anonymised
On deletion, your ads are withdrawn and your sessions closed. Your personal data is then permanently anonymised thirty days later.
What is deleted, what is kept
- Your first name, last name, email address, phone number, postal address and date of birth.
- Your identity document file and your profile photo.
- Your parcel and trip listings.
- The content of your messages.
- Accounting records and payment transactions, kept for ten years under accounting obligations.
- The result of your identity document check (accepted or rejected, date), without the document itself.
- Ratings received by the people you dealt with, detached from your identity, so their reputation is not distorted.
- Audit logs, kept for five years, with no directly identifying data once anonymisation has run.
Special cases
If a delivery is under way, if funds are still in escrow or if a dispute is open, deletion cannot be carried out immediately: our team replies in the support request so the situation can be settled first.
From the app
If you have the app installed, deletion is also available from Profile, then "Terms and privacy policy", then "Delete my account".